Digital Goods Platform User Agreement

1. Acceptance of Terms

1.1 By accessing or using this Platform, you agree to be bound by these Terms. If you do not agree, you must stop using the Platform immediately.

1.2 These Terms include the Terms of Use and Terms of Sale, which together constitute the entire agreement.

1.3 Agreements, notices, and disclosures made electronically satisfy the legal requirement for written form.

2. Changes to Terms

2.1 The Platform may modify these Terms at any time at its sole discretion. Changes take effect immediately upon publication.

2.2 Continued use constitutes acceptance of the updated Terms. You are responsible for reviewing them periodically.

3. User Account Registration

3.1 You must have reached the legal age of majority in your country to register. Minors may only use the Platform with the consent and supervision of a parent or guardian, who agrees to these Terms on their behalf and assumes responsibility. Purchases cannot be cancelled on the grounds of lacking such permission.

3.2 You may choose to register an account for enhanced features. You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account. You must notify the Platform immediately of any unauthorized use.

3.3 The Platform reserves the right to refuse service or terminate accounts.

4. User Conduct

4.1 The Platform is for personal, non-commercial use only. You shall not:

• Violate applicable laws, regulations, or policies
• Exploit or harm minors in any way
• Use the Platform for unauthorized commercial purposes or for the benefit of third parties
• Impersonate another person or engage in fraud
• Restrict others' use or create risk for the Platform
• Misrepresent your location or identity to circumvent geographic restrictions
• Damage, disable, or interfere with the normal operation of the Platform
• Use automated methods to monitor, copy, or access content
• Introduce viruses, Trojans, or other malicious materials
• Attempt unauthorized access to servers or databases
• Launch denial-of-service attacks or stress tests
• Use the Platform to develop competing products

4.2 You must ensure that all information you provide is accurate, complete, and current. The Platform reserves the right to suspend or terminate access without prior notice.

5. Intellectual Property

5.1 All content on the Platform (text, graphics, logos, images, software) is owned by the Platform or its licensors and is protected by copyright, trademark, patent, and other intellectual property laws.

5.2 Without written permission, you may not copy, distribute, modify, adapt, decompile, disassemble, reverse engineer, create derivative works, publicly display, or republish.

5.3 Exception: Computers and browsers may temporarily store or cache copies of materials being accessed.

5.4 Trademarks (Platform name, logo, etc.) require written permission before use and must not be used in a disparaging or confusing manner.

6. Third-Party Websites and Links

6.1 The Platform may contain links to third-party websites. The Platform makes no representations about their content; you access them at your own risk.

7. User Feedback

7.1 Feedback you submit to the Platform is considered non-confidential and non-proprietary. You grant the Platform an unlimited, perpetual, irrevocable, non-exclusive, royalty-free right to use the feedback in any way to improve the Platform.

8. Digital Goods Nature Declaration (Core)

8.1 Digital goods (virtual currency, game coins, recharge codes, PINs, gift cards, etc.) have no monetary value, are non-transferable, cannot be exchanged for fiat currency, and are not legal tender. They are for use only within the corresponding game or application.

8.2 You acknowledge that: (i) purchases are for personal use only; (ii) you shall not rent, lend, sell, redistribute, or sublicense; (iii) you will comply with all applicable laws and publisher rules.

8.3 The Platform acts solely as an authorized distributor/operator. Publishers (game/app developers) retain ownership and operational rights to their applications and bear full responsibility for the content, performance, and operation of their applications.

9. Orders and Payment

9.1 You place orders for digital goods through the Platform. An order is formed once confirmed by the Platform and full payment is received. The Platform reserves the right to refuse or cancel orders.

9.2 All prices are as displayed at the time of viewing. The Platform may change prices at any time without prior notice. Prices do not include applicable taxes, which (if any) are itemized at checkout.

9.3 Payment methods include credit cards, debit cards, third-party payments, e-wallets, etc. Available channels vary by region. Payments are processed through secure gateways; the Platform does not store full card numbers.

10. Delivery and Redemption

10.1 Digital goods are delivered electronically: upon successful payment, the recharge code (PIN) / card key will be displayed on the page and/or sent to your registered email address.

10.2 You must follow the corresponding game/application's redemption process to redeem the code/key into the target account. The Platform is not responsible for issues with the publisher's redemption process.

10.3 You are responsible for confirming that the purchased digital goods are applicable to the target game/application and region before purchase. The Platform is not responsible for redemption failures due to incorrect selection.

11. Refund and Return Policy (Digital Goods Special Provisions)

11.1 Once digital goods are delivered, refunds, returns, or exchanges are in principle not supported. Due to the instant delivery and instant consumption nature of digital goods, once the recharge code/card key is displayed or sent, it is deemed delivered.

11.2 Refunds may be requested in the following exceptional circumstances: (i) the Platform failed to deliver the goods; (ii) the delivered code/key is invalid and verified by the Platform; (iii) the Platform double-charged. Refunds will be returned to the original payment account.

11.3 Refunds will not be granted in the following cases: (i) the code/key has been successfully redeemed and used; (ii) the inability to use is due to user error (wrong product/region selected); (iii) the application deadline has passed.

11.4 Refund requests must be submitted through customer service within 7/14 days of delivery, with order number and other evidence provided. The Platform will review and process within a reasonable period.

11.5 If applicable law mandates refund rights, the legal requirements shall prevail.

12. Virtual Currency Balance and Gift Card Special Provisions

12.1 Virtual currency balances in your account (if any) have no monetary value, cannot be exchanged for fiat currency, are non-transferable, and have validity periods as announced by the Platform.

12.2 Gift cards/PINs have expiration dates; expired cards become void, and the Platform has no obligation to reissue or extend them. You are responsible for safekeeping; the Platform is not liable for loss or theft.

12.3 The Platform may freeze or cancel balances in accounts suspected of fraud or violation for security reasons, and cooperate with law enforcement agencies in investigations.

13. Fraud and Money Laundering Prevention

13.1 You shall not use the Platform for fraud, money laundering, or any illegal activity. The Platform has the right to monitor abnormal transactions and report suspicious activities to relevant authorities.

13.2 The Platform may require you to provide identity verification information to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.

14. "As Is" Service

14.1 The Platform and all content and services are provided "as is" and "as available." The Platform makes no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

14.2 The Platform does not warrant that: (i) the service will be uninterrupted, timely, secure, or error-free; (ii) information will be accurate and reliable; (iii) third-party products/services will meet expectations.

15. Limitation of Liability

15.1 To the maximum extent permitted by applicable law, the Platform and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages (including loss of profits and data loss) arising from the use of or inability to use the service.

15.2 The Platform's total liability to you is limited to the amount you actually paid to the Platform for the transaction giving rise to the claim.

15.3 The above limitations do not apply to liabilities that cannot be limited by law (e.g., personal injury, death caused by negligence, fraudulent misrepresentation, etc.).

16. Indemnification

16.1 You agree to indemnify and hold the Platform and its affiliates, directors, employees, and agents harmless from any claims, damages, losses, and expenses (including reasonable attorney fees) arising from your breach of these Terms or use of the service.

17. Force Majeure

17.1 The Platform is not responsible for service interruptions or delays caused by events beyond reasonable control (natural disasters, war, government actions, cyberattacks, infrastructure failures, etc.).

18. Dispute Resolution and Governing Law

18.1 These Terms are governed by and interpreted in accordance with the laws of the Platform's place of registration.

18.2 Disputes arising from these Terms or the service shall first be resolved through amicable negotiation. If negotiation fails, the dispute shall be submitted to arbitration or litigation before a competent arbitral body or court in the Platform's place of registration.

19. Severability

19.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force, and the parties shall substitute a valid provision in its place.

20. Entire Agreement

20.1 These Terms constitute the entire agreement between the parties regarding the use of the service, superseding all prior oral or written communications. Section headings are for reference only.

21. Contact Information

21.1 If you have any questions about these Terms, please contact us at: Email legal@giftumo.com or visit our Customer Service page.