Digital Goods Platform Refund Policy

1. General Principle

Once digital goods are delivered, refunds, returns, or exchanges are in principle not supported. Due to the instant delivery and instant consumption nature of digital goods, once the recharge code/card key is displayed or sent, it is deemed delivered.

2. Exceptional Circumstances for Refund

Refunds may be requested in the following exceptional circumstances:

• The Platform failed to deliver the goods within the promised timeframe.
• The delivered code/key is invalid or already redeemed prior to delivery, verified by the Platform and publisher.
• The Platform double-charged for the same transaction order.

Approved refunds will be returned to the original payment method or credited to your account balance as agreed.

3. Non-Refundable Scenarios

Refunds will NOT be granted in the following cases:

• The code/key has been successfully redeemed and used.
• The inability to use is due to user error (e.g. wrong product, wrong server, or wrong region selected).
• The application deadline or dispute window has passed.
• Purchases made by unauthorized minors without parental consent where credentials were shared voluntarily.

4. Submission Timeframe and Process

Refund requests must be submitted through customer service within 7 to 14 days of delivery, with order number and necessary supporting evidence provided. The Platform will review and process requests within a reasonable period.

5. Statutory Rights

If applicable mandatory consumer protection laws in your jurisdiction mandate refund rights that cannot be excluded by agreement, such legal requirements shall prevail.

6. Contact for Disputes

For any refund or after-sale requests, please submit an issue via our After-Sale Support or email support@giftumo.com.